TERMS OF SERVICE
This website is operated by The Confluence Collective. Throughout the site, the terms “we,” “us,” and “our” refer to The Confluence Collective. By accessing or using this website, including all information, tools, and services available through it, you (“the user”) agree to comply with and be bound by the following terms, conditions, policies, and notices.
By visiting our site and/or purchasing something from us, you engage in our services and agree to be bound by these terms and conditions (“Terms of Service”), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for updates. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.
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SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence or that you are the age of majority and have given us consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including but not limited to copyright laws.
You must not transmit any worms, viruses, or destructive code. Any breach or violation of these Terms will result in the immediate termination of your access to the services.
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SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (except credit card information) may be transferred unencrypted, and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service, use of the service, or access to the service without express written permission from us.
The headings in this agreement are for convenience only and do not affect these Terms.
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SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate or timely sources of information. Any reliance on the material on this site is at your own risk.
We may modify the contents of this site at any time but have no obligation to update any information on the site. You agree that it is your responsibility to monitor changes to our site.
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SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuance of the service.
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SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We’ve made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your monitor’s display of color will be accurate.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer.
We do not warrant that the quality of any products, services, information, or other materials purchased or obtained will meet your expectations or that any errors in the service will be corrected.
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SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed by the same customer account, credit card, or shipping address.
You agree to provide accurate, current, and complete account information for all purchases made at our store. You also agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Return Policy.
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SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not monitor or have control over.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties or conditions. We shall have no liability whatsoever arising from your use of optional third-party tools.
Any use of optional tools is entirely at your own risk, and you should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s).
We may also offer new services or features in the future, which will also be subject to these Terms of Service.
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SECTION 8 - THIRD-PARTY LINKS
Our service may include materials from third parties or links to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of any third-party materials or websites.
We are not liable for any harm or damages related to purchases or use of third-party goods, services, or resources. Please review carefully the third-party's policies before engaging in any transaction.
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SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send specific submissions (e.g., contest entries) or creative ideas, suggestions, proposals, or other materials (collectively, "comments"), you agree that we may use, edit, copy, publish, and distribute these comments without restriction, compensation, or obligation to maintain confidentiality.
We are not obligated to monitor, edit, or remove content, but we may do so at our discretion if we deem it unlawful, offensive, or in violation of our policies.
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SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
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SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, offers, or shipping charges. We reserve the right to correct any errors and update information at any time without prior notice.
We undertake no obligation to update or amend any content, except as required by law.
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SECTION 12 - PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes or in any way that could harm, defame, or exploit others. This includes violating intellectual property rights, uploading harmful code, or collecting personal information.
We reserve the right to terminate your access if you violate any of these prohibited uses.
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SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, secure, or error-free.
The service and all products are provided "as is" and "as available" without any warranties, express or implied.
In no event will The Confluence Collective be liable for any damages arising from your use of the service or products, even if advised of the possibility of such damages.
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SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold The Confluence Collective harmless from any claims or demands, including reasonable attorneys' fees, arising out of your breach of these Terms or violation of any laws or third-party rights.
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SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, it will be severed from the Terms, and the remaining provisions will remain in full effect.
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SECTION 16 - TERMINATION
These Terms remain in effect until terminated. You may terminate them at any time by notifying us that you no longer wish to use our services.
If we believe you have failed to comply with these Terms, we may terminate your access without notice.
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SECTION 17 - ENTIRE AGREEMENT
These Terms of Service, along with any policies or operating rules posted on the site, constitute the entire agreement between you and us. Any failure to enforce any right or provision of these Terms does not constitute a waiver.
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SECTION 18 - GOVERNING LAW
These Terms and any agreements between you and The Confluence Collective are governed by and construed in accordance with the laws of India and the jurisdiction of Kalimpong, West Bengal.
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SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page. We reserve the right to update or change any part of these Terms. It is your responsibility to check periodically for updates. Continued use of the site constitutes acceptance of any changes.
SECTION 20 - CONTACT INFORMATION
For questions about these Terms, please contact us at mail@theconfluencecollective.com.
Privacy Policy
At The Confluence Collective, accessible at https://www.theconfluencecollective.com (the “Site”), we are committed to protecting your privacy and ensuring that your personal information is used responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.
By accessing our Site or using our services, you agree to the terms of this Privacy Policy and consent to the collection, storage, use, and disclosure of your personal information as described below.
1. Information We Collect
We collect both Personal Information and Non-Personal Information to enhance your experience with our services.
Personal Information:
This refers to any information that can be used to identify you, such as:
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Contact Information: Name, email address, phone number, and physical address.
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Account Details: Usernames, passwords, and account preferences.
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Transactional Information: Payment details, order history, and purchase behavior.
We may collect this information directly from you when you:
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Register for an account or sign up for our newsletter.
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Complete a purchase or reservation through our website.
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Submit an inquiry or feedback.
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Participate in surveys, promotions, or contests.
Non-Personal Information:
This includes data that does not personally identify you. Examples include:
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Website Usage Information: Browser type, IP address, device information, and browsing activity.
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Cookies and Tracking Technologies: We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us personalize your experience and track site usage patterns. You can manage cookie preferences via your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To Provide Services: To fulfill your orders, respond to inquiries, and provide customer support.
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To Personalize Your Experience: To customize the content, offers, and promotions based on your preferences and past interactions.
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To Communicate with You: To send transactional emails (such as order confirmations) or promotional messages if you have subscribed to our mailing list.
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For Legal and Security Purposes: To comply with applicable laws and regulations, protect our rights, and ensure the security of our services.
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. However, we may share your information with trusted service providers who help us manage and deliver our services, such as payment processors and email communication vendors.
3. How We Protect Your Information
We are committed to safeguarding your personal information. We implement reasonable security measures, including encryption, firewalls, and secure socket layer (SSL) technology, to protect against unauthorized access, disclosure, alteration, or destruction of your personal data.
Account Security:
Your account is protected by a password, and we recommend you keep your login information secure by using strong passwords and logging out after each session.
While we take reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. By using our services, you acknowledge and accept these inherent risks.
4. Sharing Your Information
We may share your information in the following circumstances:
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With Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., payment gateways, website hosting, email communication services).
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For Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to lawful requests by public authorities, including to meet national security or law enforcement requirements.
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Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such changes and how they may impact your privacy.
5. Your Rights Regarding Your Information
You have the following rights concerning your personal data:
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Access: You have the right to request access to the personal data we hold about you.
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Correction: You can request corrections to any inaccurate or incomplete data we have about you.
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Deletion: You can request that we delete your personal data under certain conditions.
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Opt-out: You can opt out of receiving marketing communications from us at any time. Simply follow the unsubscribe link provided in each email or contact us directly.
To exercise any of these rights, please contact us at mail@theconfluencecollective.com.
6. Third-Party Websites
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and improve our services. Cookies help us remember your preferences, provide personalized content, and analyze site traffic.
You can control the use of cookies through your browser settings. However, please note that disabling cookies may limit some features of our site.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective as soon as it is posted. If we make significant changes, we will notify you via email or a prominent notice on our website.
Please review this Privacy Policy regularly to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: mail@theconfluencecollective.com
Address: The Confluence Collective,Atisha Road, Kalimpong, West Bengal, India - 734301
Shipping & Tracking Policy
How Long Will It Take for My Order to Be Delivered?
Once your order is shipped, delivery times are typically as follows:
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In Metro Cities: 5-7 business days
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Rest of India: 7-9 business days
Please note that delivery times may vary based on the shipping address, public holidays, extreme weather conditions, and other factors.
How Do I Track My Order?
Once your order has been dispatched, you will receive an email and SMS with a tracking link to monitor the progress of your delivery. You can track the status of your order through this link for real-time updates.
What if My Order Is Undelivered?
If the courier is unable to deliver a prepaid order and it is returned to us, we will initiate a refund. You will receive the refund within 24-48 hours after the refund process has been initiated.
Exchange & Refund Policy
Exchanges
If you wish to exchange your order, please reach out to us at mail@theconfluencecollective.com or contact us via our customer care number within 48 hours of delivery. We will guide you through the exchange process.
Refunds (If Applicable)
To initiate a refund, please follow these steps:
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Contact us with your return request.
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Once your returned item is received and inspected, we will notify you via email about the status of your refund.
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If approved, the refund will be processed and a credit will be applied to your original payment method (credit card, debit card, or other payment methods used), which may take several business days to reflect in your account.
Contact Us
For any questions, feedback, or concerns regarding our shipping, returns, or your personal data:
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Phone: +91 9733185815
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Address:
The Confluence Collective
Atisha Road, Kalimpong - 734301
West Bengal, India
We are committed to resolving any issues and aim to respond promptly to all inquiries.